Paul Herdman values his employees and their long term progress

Paul Herdsman graduated from Florida Atlantic University. He is the co-founder of Nice Global Living founded in 2014. The company provides outsourcing solutions for businesses such as customer service telephone calls. The support he offers his employees is phenomenal. He offers training to all new employees with monitoring and mentoring; this allows them to be prepared for their position. In addition, they receive training for other positions in the company. This allows them to understand how different departments work together towards the success of the company. He worked in various management roles which taught him problem solving skills that have helped him in his own business.

Employees are continuous trained through seminars and webinars; the goal is to keep them involved in the company. This also prepares them for advancement within the company. Building a relationship is important in creating a harmonious work environment. The corporate culture is friendly and like a family to maintain long-term employment. The company aims to let employees feel like a valuable asset to the company and ready to tackle challenges. Clients are able to see the difference which also helps to build loyalty with them.

By outsourcing support services to Nice Global the client company is able to see the progress being made based on metrics formulated to calculating performance. Nice Global offers a variety of services besides customer service, they also offer technical support, sales, and live chat services. By using the services offered by Nice Global clients are able to focus on the operational aspects of their business, instead of training to hire their own customer service team which usually has a high job turn over and varying levels of service.

Nice Global aims to operate with transparency with their clients. Understanding that they are the first point a client’s customer would interact, they encourage clients to tour their spaces, speak with other clients and learn about their company. With this openness clients are likely to stay loyal to Nice Global and recommend them to others.

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