Nationwide Title Clearing is one of the foremost wholesale document providers in the United States. The company was established in 1991 as a smaller, regional title company that processed documents for local lenders and mortgage companies. Eight out of ten of the top lenders and mortgage companies in the country uses them for their primary document source.
Nationwide has access to every county and jurisdiction in the country, which covers over 3,600 entities, where the originals of the necessary documents are stored. Many of the customers of Nationwide have electronic access to the proper documents by using their security codes. This makes for faster and more accurate document retrieval for their closing appointments and meetings.
Nationwide has over 600 employees located in three different states. There is a facility in Dallas, Texas that houses a backup facility just in case there is an emergency, and the computers in the home office in Palm Harbor, Florida goes down. If that were to occur, the company would not miss a beat due to the Dallas facility taking over immediately.
The hallmark of a document processor is the speed and the accuracy with which the documents can be processed and delivered to the required destination. Nationwide has a compliance rate of 99.98% and a failure rate of only .78%. These are important figures because they measure success in delivery. These figures show that nearly 100% of everything is being delivered accurately and with great speed.
The employees of Nationwide deserve much of the credit as far as these amazing statistics shine at the top of the industry. Employees receive ongoing training and reviews in addition to their initial training when they come on board. They also have additional training modules that can be utilized for further advancement in the company and from 50% to 70% of the workforce is involved in the additional training at any given time.
Danny Byrnes who is Vice President for Sales with Nationwide said in a recent video that nationwide has had to study the subtleties and nuances of the maintenance of a national abstractor network, and investments had to be made in a big way to reach the next level of competence and delivery standards. The investment in technology has made the difference in the delivery of the product at the lowest costs and efficiencies, and that is the secret to the providing of the service on a high level consistently.
Online reputation management is the process of overseeing and controlling the reputation of a business. Most mentions posted online about different businesses do not reflect what the company would call positive publicity, and that explains the reason most companies have been looking for ways to manage their online reputation. Failure to embrace the right strategies for managing online reputation could lead to losses should customers get wooed by the mentions to shun the products offered by a company.
However, what few understand is the right procedures they should embrace to make the process easier and successful. There are few methods of managing and boosting the reputation of a business that don’t even require you to invest large amounts of money to execute.
Responsiveness to issues
Customers are impatient beings and would rather move to the next company than keep sending messages to inquire about a single issue. A single negative mention and the whole world will get to learn about the bad side of the business. One of the worst realities is that bad publicity is likely to stay fixed in people’s minds that the good things about a business, so working on keeping the reputation of your business clean is something that should never be overlooked.
The time you take to offer solutions to issues would determine how the public will view your business. It is advisable to ensure your support team is equipped with the latest technology that allows them to answer queries in time. The feedback offered should also be relevant to the needs of customers and should strive to remain relevant to what the company offers as well as its promise for the future, explains a FOX News article.
Additionally, using measures that would suppress your competitors is not the wisest thing you can think about when managing online mentions. Instead, you should try to concentrate on winning customers over and keeping them engaged through quality submissions. Offering good services and responding to complaints positively will only work to raise your reputation and more potential customers will convert once they get to learn about the progress.