Securus Technologies is a technology company that offers its services to a particular niche. The company offers its services to the civil and criminal justice agencies in the country. In a Press Release published recently, the company announced that it had won the Gold Stevie Award in the category of Best Customer Service Training Department. The Stevie Award is among the most prestigious awards given for exceptional service to its clients. It was the 11th Annual Steve Awards held at the Caesars Palace in Las Vegas, Nevada on February 24th2017. The Business awards function was attended by more than 650 executives living and working in different parts of the world. The award placement for the Gold, Silver and Bronze position came after serious deliberation from 75 member committee.
Danny de Hoyos, the Senior Vice President of Operations of Securus Technologies during the acceptance speech said that they were happy to be recognized for their efforts that they have put into customer service. He added that their training research team found that it was empathy towards customers needs and solving their problems on the very first call would help the company in improving their customer’s experience. They incorporated this into their methods and processes, and it worked wonder for them. He further stressed that awards like Stevie would help companies in building their corporate reputation. Securus Technologies was one of the 10,000 entries from more than 60 countries. Since its launch, Stevie Awards have been awarding companies that are providing exceptional service to their customers consistently.
Securus Technologies operates from Dallas in Texas and offers service to about many public safety and corrections agencies. Some of the top services that the company offers are public information, communication, IT management, inmate self-service and monitoring services as well to help maintain safety and improve relationships between prisoners and their family members.